This notice explains what personal data Skillpedia Ltd, 16 Boundary House, Westway, Oxford OX2 0JH, United Kingdom (“Skillpedia”, “we”, “us”) collects when you use eskillpedia.net and skillpedia.uk (the “Site”), our interactive books, printable books and competitions, why we collect it, and your rights. We are the data controller. Contact: info@eskillpedia.net or by post at the address above.
1. Who this covers
Our customers are parents, carers, tutors and schools. Children use our books, but accounts are created and managed by an adult. We do not knowingly create accounts for, or market to, anyone under 18. If you believe a child has given us personal data directly, email us and we will delete it.
2. What we collect
| Data | When | Why (lawful basis) |
|---|---|---|
| Name, email address, password (stored only as a secure hash), and whether you are a parent, tutor or school | When you create an account | To run your account and deliver what you buy (contract) |
| A child’s first name or nickname, age band, pages completed, scores, certificates earned | When you add a child profile and they use the interactive books | To save progress and issue certificates (contract). Use a nickname if you prefer; a real name is not required. |
| Purchase history, plan, invoices, billing name and address | When you buy | Contract, and our legal duty to keep accounting records (6 years) |
| Payment card details | At checkout | Handled entirely by our payment provider, our payment provider. We never see or store your full card number. |
| Competition entries (child’s first name, age, answers, time taken) and, for winners, a postal address for prizes | Puzzle Challenge and 11+ Mock Challenge | To run the competition and award prizes (contract / legitimate interests). Entries are made by the parent or carer. |
| Referral code use and reward balance | Referral programme | Contract (referral terms) |
| Messages you send us, including the contact form | When you contact us | To reply (legitimate interests) |
| Technical data: IP address, browser, pages visited, errors | Automatically, in server logs | Security and keeping the Site working (legitimate interests). Logs are kept for 30 days. |
| Analytics (page views, device type, country) | If you accept analytics cookies — see our cookie policy | Consent |
| Marketing emails | Only if you tick the box or are an existing customer buying similar products (you can opt out in every email) | Consent / soft opt-in |
3. What stays on your device
The interactive books store progress, the chosen reading voice and timer results in your browser’s local storage, and the downloadable editions work entirely offline. That data never leaves your device unless you are logged in, in which case progress is also saved to your account so it follows your child between devices.
4. Who we share data with
- Payment provider — our payment provider, to take payment and prevent fraud.
- Hosting and email providers — our hosting and email providers, who process data only on our instructions.
- Schools and tutors — if your child uses Skillpedia through a school or tutor account, that school or tutor can see your child’s progress.
- Authorities — where the law requires it.
We do not sell personal data and we do not show third-party advertising.
5. International transfers
Your data is stored in the UK or the European Economic Area. Where a provider processes data outside the UK, we rely on the UK International Data Transfer Agreement or an adequacy decision.
6. How long we keep data
- Account and child profiles: while the account is open and for 12 months after it is closed or last used, then deleted or anonymised.
- Purchase and invoice records: 6 years (HMRC requirement).
- Competition entries: 12 months after the competition closes; winners’ addresses deleted once prizes are sent.
- Support messages: 2 years.
7. Your rights
You can ask for a copy of your data, have it corrected or deleted, restrict or object to its use, take it elsewhere, and withdraw consent at any time. You can delete child profiles and close your account from My account, or email us. We reply within one month. If you are unhappy with our answer you can complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.
8. Security
The Site uses HTTPS, passwords are hashed, payments are handled by a PCI-DSS compliant provider, and access to customer data is limited to staff who need it.
9. Changes
We will post any changes here and update the date above. If a change affects how we use children’s data we will email account holders first.