These terms govern your use of eskillpedia.net and skillpedia.uk and everything bought through them: printable books (PDFs), interactive books, plans, bundles, competitions, live classes and the Worksheet Creator. They are between you and Skillpedia Ltd, 16 Boundary House, Westway, Oxford OX2 0JH, United Kingdom. By creating an account or buying anything you agree to them. Our privacy notice, cookie policy, refund policy and referral terms are part of these terms. Nothing in them affects your statutory rights as a consumer under the Consumer Rights Act 2015.
1. Accounts
- You must be 18 or over to open an account. Child profiles are created and controlled by the account holder.
- Keep your password private. You are responsible for what happens under your account. Tell us at once if you think someone else is using it.
- One account per person. A Family plan covers up to three children living in one household; a School & Tutor plan covers the pupils named in that plan.
2. What you are buying
- Printable books (PDFs) are digital content. Once bought they stay in My Materials for download.
- Interactive books and plans are a service: access to read the books online (and in the downloadable talking editions where offered) for as long as your plan is active.
- Free plan content, free pages and free competitions are provided as they are and may change or be withdrawn at any time.
- Competitions have their own rules shown on the entry page, which apply in addition to these terms. Where an entry fee is shown, it is non-refundable once the entry is submitted.
- Live classes and School & Tutor plans are sold under a separate written agreement or booking confirmation, which prevails over these terms if they conflict.
3. Prices and payment
- Prices are shown in the currency you select and include UK VAT where applicable. The price you pay is the one shown at checkout.
- Payment is taken by our payment provider. Monthly plans renew each month and yearly plans each year until you cancel. We will email you before a yearly renewal.
- Promotional prices apply for the period stated, after which the standard price applies. We may change plan prices with at least 30 days’ notice by email; you can cancel before the new price takes effect.
- If a payment fails we will retry and email you; if it still fails after 7 days we may pause access until it is settled.
4. Cancelling and refunds
- You can cancel a plan at any time from your account. Access continues to the end of the period you have paid for and it does not renew.
- Your 14-day right to cancel, and when it is lost for downloaded content, is explained in our refund policy.
5. Your licence to use our materials
- Everything on the Site — text, worked examples, worksheets, puzzles, audio narration, illustrations, code and design — belongs to Skillpedia Ltd or our licensors and is protected by copyright.
- Home use: you may print and copy PDFs and use the interactive books for the children in your own household, as many times as you like.
- Tutors and schools: a Tutor or School plan allows printing and online use for the pupils covered by that plan at one site. Each additional site needs its own plan.
- You may not sell, share, upload, lend, sub-license or publicly post our materials, remove our branding, use them to train AI systems, or use them to create competing products. Downloaded files are watermarked with your account details.
- Certificates may be printed and shared by the family that earned them.
6. Acceptable use
Do not try to bypass access controls, scrape the Site, enter competitions with false details, or use another person’s referral code dishonestly. We may suspend or close accounts that break these terms, after telling you why, and refund any unused prepaid period unless the breach was serious.
7. Availability and changes
We aim to keep the Site available at all times but cannot promise it, and we may take it down briefly for maintenance. We add, update and occasionally retire books; if a book in your plan is retired we will replace it with one of equal value. Some pages are made with the help of AI tools and checked by our team; if you spot an error, tell us and we will fix it.
8. Our responsibility to you
- If digital content or a service we supply is faulty, you are entitled to a repair, replacement or price reduction, or a refund, under the Consumer Rights Act 2015.
- We are not responsible for losses that were not foreseeable when you bought, for business losses, or for problems caused by your device, internet connection or printer.
- Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
- Our materials support learning; they are not a guarantee of exam results.
9. Schools, tutors and children’s data
If you use Skillpedia with other people’s children (as a tutor or school) you confirm you have the right to create profiles for them and you are responsible for your own data-protection duties towards those families. See our privacy notice.
10. Complaints and law
Email info@eskillpedia.net and we will reply within 5 working days. These terms are governed by the law of England and Wales and disputes can be brought in the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland). The EU online dispute resolution platform is not available for UK traders; we are not obliged to use alternative dispute resolution, but we will consider it if a complaint cannot be settled.
11. Changes to these terms
We may update these terms; the current version is always on this page with the date above. Changes that affect a running plan take effect at your next renewal.